Our Residential Program offers those experiencing homelessness temporary shelter, intensive case management, and help to find income and save for affordable housing. Case managers conduct a comprehensive assessment with each Residential client to identify their obstacles to finding housing; then help them create a plan to address their obstacles. During a stay in the Residential Program, we work with our clients to help them increase income, and obtain affordable housing, while also addressing physical, mental and substance health related issues. Each Residential client has access to all services offered by the Shelter.

Non-Residential/Shelter Diversion

For individuals experiencing homelessness who are not in our Residential Program, the Shelter Association provides an array of services for both immediate assistance and to encourage long-term change.


Recently we expanded the Non-Residential Program to include intensive case management for those who wish to end their homeless experience without a shelter stay. This change to the Non-Residential Program has been very successful. We have helped many clients find housing who might have had to otherwise wait for a place in our Residential Program.

Winter Programs

From mid-November through March the Shelter offers Winter Programs that include a Warming Center at the Delonis Center, the Rotating Shelter hosted by faith-based congregations, and assists with the coordination the Daytime Warming Program provided by the community-based advocacy organization MISSION.

Critical Time Intervention

An addition to our Non-Residential Program is Critical Time Intervention (CTI). CTI provides short term case management to clients who have recently ended their homeless experience. This program is designed to help the most vulnerable individuals increase their quality of life and reduce recidivism. By strengthening ties to ongoing support services, friends and family the program provides emotional and practical support; and advocacy during the critical transition from homelessness to stable housing.

Shelter Health Clinic

The Shelter Clinic is operated by Packard Health. This clinic serves the community’s most vulnerable population. The clinic is available to anyone in need in the community as a primary care site as well! The Packard Health Medical Director oversees the clinic, and the Shelter Association's medical case manager assists clients and interfaces with Packard Health.

Community Kitchen

The Community Kitchen, operated by Food Gatherers offers meals to anyone in Washtenaw County in need 364 days a year. Anyone in need is welcome to come for a meal; Lunch is served Monday-Friday 12-1pm and dinner is 5:30-6:30pm. On the weekends and holidays, from 3:00-4:00pm there is one community meal.  They have served over 1.5 million meals to date!

Basic Needs

The Shelter offers a wide array of services to meet the basic needs of those experiencing homelessness.  At their core, these services focus on granting those we serve the basic human dignity that they deserve.  These services include showers, a mailbox, laundry, phone access, and storage for their belongings. Anyone in the community experiencing homelessness is able to access these services.

Recuperative Care

The Shelter now offers a Recuperative Care program. We are one of three centers in Michigan, alone with no place to heal, infection, injury and worsening health lead to expensive re-hospitalization. Hope of securing income and housing are delayed or abandoned. Recuperative Care breaks this cycle. By being discharged to our Medical Recuperative Care Program, a client receives shelter, time to recover, medical supervision, case management and a bridge to permanent housing. Housed and healed, clients live longer, happier lives. 


The Pathways program provides temporary shelter, safety and security to clients prior to and/or exiting from a residential or outpatient substance abuse detoxification program.