Programs and Services


Our Residential Program offers those experiencing homelessness temporary shelter, intensive case management, and help to find income and save for affordable housing. Case managers conduct a comprehensive assessment with each Residential client to identify their obstacles to finding housing; then help them create a plan to address their obstacles. During a stay in the Residential Program, we work with our clients to help them increase income, and obtain affordable housing, while also addressing physical, mental and substance health related issues. Each Residential client has access to all services offered by the Shelter.

Winter Programs

The Shelter Association of Washtenaw County is pleased to announce that our winter programs are now operating.

For more information on these winter programs, see our 20-21 Winter Program guide.

Frequently Asked Questions (FAQ)

When is the winter shelter open?

November 8th, 2021 – April 1, 2022 pending weather conditions. Shelter is available each night beginning at 8:30pm.

How is this year different because of COVID-19?

 Because of the pandemic, our sheltering will be very different this year. Shelter beds are limited, so if you’re able to stay at a family members, friends, or anywhere else, it is highly encouraged and we will try divert individuals from shelter as much as possible.

Will I be safe?

We are working diligently with the Public Health department to maintain health and safety protocols to keep you safe. Everyone at the shelter locations are required to wear a mask and social distance. Everyone entering receives a health screening including temperature check; if anyone is ill, we will work to get them medical attention immediately.


Who is eligible?

Any individuals seeking emergency shelter during the cold, winter months.

Families, please contact Housing Access of Washtenaw County at 734-961-1999 to be referred to appropriate shelter resources.

What is provided?

Individuals are provided a safe place to sleep each night and can access a wide variety of services including meals, case management, medical care, and most importantly help finding permanent housing.

Where is shelter provided?

Nighttime accommodations are at the Delonis Center; 312 W. Huron St., Ann Arbor and multiple offsite locations including the Learning Resource Center (LRC). Those seeking shelter should come to the Delonis Center first; we’ll provide transportation to an offsite location and coordinate with you moving forward to meet your sheltering needs.


How do I get into the shelter?

Please contact Housing Access of Washtenaw County and obtain a referral to the Delonis Center. Housing Access can be reached at 734-961-1999.

If it is after 5pm, please come to the Delonis Center and we’ll assist ensuring you’re served.